Refund and Returns Policy

Last updated: 7 September 2026

Blaqduck is a small ecommerce store operated by Blaqduck. For questions about returns or refunds, contact Sales@blaqduck.co.za or call 076 188 2308.

Returns

Contact us before returning an item so we can provide return instructions. Items must be unused, in their original condition and packaging, with proof of purchase. Items that are damaged through misuse, personalised items, opened hygiene-sensitive goods and other non-returnable items may not qualify for a return.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Bank or payment-provider processing times may vary.

Damaged or incorrect items

Please contact us as soon as possible after delivery if an item arrives damaged, defective or incorrect, and include your order details and photographs where applicable.

Return address

Returns should be sent only after contacting us: 27 Bram Fischer Rd, North Beach, Durban, 4063.

Contact

Email: Sales@blaqduck.co.za
Phone: 076 188 2308

This page is general store information and should be reviewed for compliance with applicable law before publication.